When using the app on a phone, if the app is minimized for any reason (such as answering a phone call or switching to Chrome for a second), the workout is immediately completed when returning to the app due to a connection loss.

Sometime we receive a message we need to respond to immediately or we just want to change the playlist. It is very frustrating to see the workout cancelled hot that.
It would be really helpful if the app could continue running seamlessly in the background or automatically resume where it left off after a brief interruption. This small change could greatly improve the overall user experience.

This is also the case in Android. I don’t know if there is another issue for that, but it’s the same problem. I won’t use the app or recommend it until this is fixed. You need to be able to leave the app and have it run in the background.

This is so frustrating! I’ve had to restart workouts multiple times just because I went into Spotify! Please change this asap!

The app cannot run in the background of my iphone, it will loose connection and end my ride if I bring up another app, say to read an incoming text or email. You have to keep it running on the screen or it will end the ride and I have to start it over.