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TrainingPeaks Virtual Customer Feedback

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  1. I'm using Humango to get training plans and it syncs the bike workout to TP so they are shown in TPV and I can follow them.
    That's great but the estimated FTP in TPV is much lower in TPV than what Humango estimates so the workouts are way too easy. I can adjust the difficulty in TPV but having to do that every time gets annoying. I have to try to match the target power for one of the interval but I don't always remember what it's supposed to be or sometime I only realize 10 or 20 minutes into…

    1 vote

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  2. When joining a scheduled group workout there was no way to restart the workout - I could only join at the current interval. An ability to late join and restart would be great so I can still do the session as part of a group, if only at a different stage of the workout.

    Equally, there's no way to store the workout in my own library so that I can re-do the workout at a later date.

    1 vote

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    Many thanks for your suggestion, and support for TrainingPeaks Virtual.


    A group workout with a given workout set by the organiser is - by definition - one where everyone stays in lock-step with each other, so the current behaviour for that mode is as expected.


    However, an event organiser can also choose to let riders do their own workouts during an event, including joining late, pausing, skipping forward / back etc etc.


    This is a choice that can be made by the organiser of the event as to what kind of event they want to run.

  3. TP Startet nicht ein Log file wird gar nicht erst geschrieben. Vor 2 Wochen lief es problemlos.
    TP Virtual Deinstalliert und neu installiert, brachte keine Besserung
    Im Video ist der Ablauf aufgezeichnet: https://youtu.be/9pWM3yRMexg
    Mehr logfiles sind nicht vorhanden

    1 vote

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    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  4. When starting the TP Vitrual app on my PC (windows 10) the app keeps crashing. I've reinstalled it several times, nothing helps.
    Added is crash and log file

    2 votes

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    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  5. I have been unable to use the app on my PC for several weeks now. I try to boot up the game, it initializes, says it is downloading the latest version then immediately exits, flashing the attached error box very quickly but does not say anything else. I've tried uninstalling and installing several times, running as admin, booting from the file instead of the shortcut but nothing works.

    4 votes

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    1 comment  ·  Admin →

    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  6. 2 votes

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    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  7. TP Virtual will not load.
    It does the latest updates thing and then flashes a small popup with a status bar and then dies.
    Just did a fresh install on a separate machine (WIn10 on both) and it does the same thing.

    5 votes

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    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  8. Towards the end of a custom workout this morning, the reported watts in the UI went off the rails, no longer matching what was actually happening at the trainer.

    The recovery target was 95W, and TPV in ERG mode never deviated from that, and you can see that in the FIT file. To clear, TPV perfectly executed the workout; the issue is/was only that the UI was reporting wacky wattage.

    Specifically, the UI was showing that I was outputting significantly more power than I actually was, even while CORRECTLY prompting me to INCREASE effort.

    I'm trying to attach the fit…

    1 vote

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    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    It strongly appears like this is the result of a fault with the trainer - the fact that the data is exactly half of what it should be, and suddenly changes to that, is extremely suspicious of some kind of mechanical fault.


    We would strongly recommend following up with the manufacturer to see if they have any suggestions as to what might have happened here.

  9. On my windows 10 device, when I open the app, during loading a TPVirtual Unity pop up window appears, and the app fails to load. I've uninstalled and reinstalled the app, checked network and all are good. It was working fine 2 days ago.

    5 votes

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    We’ll send you updates on this idea

    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  10. 5 votes

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    We’ll send you updates on this idea

    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  11. The latest update oct. 18 doesn't work on my windows 10 machine. When I select and course or ride with a pacer the screen gets to the downloading screen animation and locks up. I tried a fresh install on a different windows 10 machine and got the same result

    2 votes

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    We’ll send you updates on this idea

    Many thanks for letting us know about this issue, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue has now been fixed. A patch has already been deployed and if you try to start TrainingPeaks Virtual again, then it should auto-update to the latest version and everything should work as expected.


    If you are still experiencing problems, then please re-download the latest version of the launcher from https://virtual.trainingpeaks.com/TPVirtual-Installer_v4b.exe - running this should resolve any remaining issues.

  12. I have tried to sync my heart rate monitor (brand new Garmin HRM 600) to training peaks virtual. It does show as paired and even shows current battery level, however it doesn't show heart rate. I know the strap is working correctly as my Garmin Watch sees it and heart rate date. I have turned off the connection on the watch and bluetooth on my phone and repaired the device multiple times with no change in the issue. I want to use the platform, but besides power heart rate data is my next critical metric to have.

    1 vote

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    Many thanks for your message and support for TrainingPeaks Virtual.

    This should work already, so is probably best handled via support rather than a product enhancement. Please feel free to reach out to virtual@trainingpeaks.com where someone will be able to help you get this working.

  13. I would like an option for FTP Test

    2 votes

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    Many thanks for your message and support for TrainingPeaks Virtual.


    I'm delighted to say that this is already fully supported in TPV - either as a ramp test, or 20 minute max effort test. Simply go to the workout menu and select the FTP test of your choice!

  14. I was excited to see the release of the GPX Upload feature. I uploaded a GPX of my SeaOtter Fuego XL race 2025. The map builder had real problems with the profile. The event started with the bike submerged and it had trouble rendering the road to match the GPX file at multiiple points.

    What did work was the power to the trainer and it was a very realistic experience. Note the GPX was of a MTB race. Can't wait to see this feature continue to improve. It will really help with events where the terrain cannot be replicated locally.

    1 vote

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    1 comment  ·  Admin →

    Many thanks for letting us know about this, and your support for TrainingPeaks Virtual.


    I'm delighted to say that this issue is now fixed in the latest release and the (unintended) swamp biome is no more. If you try again then the world should now be drawn as expected.

  15. Utilise AI to analyse previous rides to determine changes in FTP and make recommended FTP updates once enough rides have been undertaken to generate sufficient data for meaningful analysis and recalculation to be undertaken. This has the potential to encourage riders to ride FP Virtual more, to get enough rides in to trigger the FTP recalculation and also removes barriers for those who are put off by having to undertake a FTP test.

    1 vote

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    Many thanks for your suggestion, and support for TrainingPeaks Virtual.

    I'm delighted to say that TPV does exactly what you suggest already! Even when just riding normally, if it detects that your power profile suggests that you have improved your FTP then it will notify you of that at the end of the ride.

  16. For a few weeks now, it seems that the Fit File format has changed. Recently, rides are always recognized as MTB after uploading them to Garmin and no longer as virtual rides. This is not ideal.

    1 vote

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    Many thanks for your message and support for TrainingPeaks Virtual.


    The FIT file format hasn't changed for a very long time, so we suspect that something else must have changed in the Garmin import process to have caused this.

  17. When GPXplore goes live, how do we avoid the public calendar being packed full of people testing (or not even testing) routes?

    I don't mind everyone being able to publish public events, but if there is not even any intention for it to be a proper race, I think more can be done to hide it.

    Idea 1: Have a test route function that allows you to explore a synced route with the F9 camera without setting up an event.

    Idea 2: have a 'race now' button in the event organisation pane which never hits the public calendar

    Idea 3:…

    4 votes

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    Many thanks for your suggestion, and support for TrainingPeaks Virtual.

    I'm delighted to say that the latest release makes new events private by default which will significantly reduce the number of GPXplore "test" events from appearing on the main calendar for everyone else to see.

  18. If I create an event in the HUB whilst warming up, and then enter it, a pop up should appear in game with the usual countdown to start of event

    2 votes

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    Many thanks for your suggestion and support for TrainingPeaks Virtual.

    I'm delighted to say that the latest release now includes a change that does exactly as you suggest. Any event that you create, you will by default be signed up to, and therefore automatically get in-app notification of when it is about to start.

  19. Currently for series even organisers need to host results on their own servers, a Google docs or post them in various social media channels. It would be great if you could upload a csv which displays series rankings in TPV hub.

    This can start off MVP (a table with some key columns) and more configuration options be added at later dates.

    4 votes

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    Many thanks for your suggestion and support for TrainingPeaks Virtual.


    I'm delighted to say that this is now being implemented on https://tpvirtualhub.com with several series currently being trialled ahead of a wider launch.

  20. Hi, just some feedback on the new World Routes - I have been using the create event option to ride the Passo Stelvio and just wanted to do a training ride so I ticked the box for 'require code' thinking that this would make it private - not that I'm anti social, I just wanted to ride it on my own at a leisurely pace. But I still had more than 30 people join my ride???

    Also, would be really nice if you could come back down but you get stuck at the top going round and round

    3 votes

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    1 comment  ·  Admin →

    Many thanks for letting us know about this, and your support for TrainingPeaks Virtual.


    As has already been commented, these will have been bots that were automatically added to the event to provide company / interest / drafting. If you prefer to ride alone, simply toggle the option on the event creation screen to turn off the bots.

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