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TrainingPeaks Virtual Customer Feedback

TrainingPeaks Virtual Customer Feedback

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  1. Please reduce the transparency to a solid color when working with ALL settings boxes including the HUD when with a more solid color

    The UI is too busy because its transparent. It makes the UI confusing and overwhelming hard to understand to the user, IMHO.

    To resolve the issue in put this in a advanced setting group let users control this as a global setting.

    By default please make this a solid color with no transparency.

    2 votes

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  2. I had to log in and log out 4-5 times today before I could do my planned workout ride. The first several attempts there appeared to be a glitch with ERG mode. Power would not follow the workout rides target power ... it stayed way lower, regardless of my gearing or how hard I pedaled. On the 5th attempt, everything worked normally, and worked good through the entire ride?

    2 votes

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    Many thanks for letting us know about this, and your support for TrainingPeaks Virtual.

    Please can you send your log files to virtual@trainingpeaks.com and we can take a look at what is happening under the covers and how best to fix this for you.

  3. Sometimes if my laptop goes into sleep or runs out of power mid workout, it never then reconnects to the trainer - in pairing, it "looks" like it is connected, and you can even unpair and repair - but it gets no data.... I have to QUIT training peaks and restart before it reconnects - which is not good when I am mid workout.

    2 votes

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  4. Loving the experience so far, it's great to be on the journey with you to make this a brilliant product. I'm already invested in this as I've ditched Trainer Road as it's not needed now to do my indoor sessions.
    Anyway. I have a bug that's been about for a while where when I close the program it just hangs, continues to play the music yet doesnt do a thing. I then have to go to task manager and kill the process. How do I send you the log files?
    Also, noticed on Saturday that riders wheels were 'buried' about…

    2 votes

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    1 comment  ·  Admin →
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    Thank you for letting us know about this issue, and your support for TrainingPeaks Virtual.

    Can you please send your log files to virtual@trainingpeaks.com and we can take a look and try to understand what might be happening here, and how best to fix this for you.

  5. Ability to scroll through chats so you can go back though any advice or help

    2 votes

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  6. TPVirtual seems to auto-pause if I stop pedaling during a workout. I do pre-set workouts concurrently with other teammates so I’d like the workout to keep going even if I pause my pedaling momentarily. I'd like a setting that I can change so that the workout continues independent of if I am actively pedaling.

    2 votes

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  7. Add "Male Rider Only" Option to the "Add New Event" Form.
    This is very important when creating TT teams.

    2 votes

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  8. I use the pace bots for longer paced rides on different routes to the existing pace bot rides.
    At present the only option is the Keirin bot that brakes you if you pass it.
    I’d like an option to toggle that on/off - maybe that bot is only for Keirin…. Or cannot be unchecked if it’s a Keirin but for other events you can choose the way the bot works and whether you can pass it or not

    2 votes

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  9. When connecting accessories, my Kickr Rollr does not have a power profile as on Zwift. I can only use the speed sensor and it’s WAY out. In fact, I’m chewing my bars on the velodrome and with 10 mph registering. Zwift (sorry to swear) have a ZPower profile for the Kickr Rollr and I therefore beg for this on here and then I will be with you for all my training, Many thanks in advance.

    2 votes

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  10. Before hand I had signed up for all 4 "Wednesday Omnium" races. Warm-up and first two races went without any issues, but when I joined the 3rd race I got the error message of:
    "Already connected.
    Your account is already connected in another session.

    Please log out on your other session, and then try again."

    I was sent to the menu. And I tried multiple times to join, but got the same error message. And after the pen had closed I joined to "free ride" without any issue.

    (I also later joined the 4th race without issue.) And this is…

    2 votes

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  11. I am impressed by how much the terrain/wind feed back into the feel of the training. I like it very much more than Zwift. My power reporting seems much more realistic.

    I found two things, though, that I think you may want to look at.

    1. I paired my Bontrager Duotrap 2 with the platform. While it paired and looked like it was going to work, I got zeros for cadence in my reporting. This is very much like when I tried to pair my Duotrap 2 with my Garmin Edge 530 as a Cadence sensor and not as a Speed/Cadence…

    2 votes

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  12. When you are working on a iPad and importing workouts and you have multiple workouts in the same day you can’t change the order of the workouts. Small thing but can get annoying especially if you want your athlete to do a particular workout first.

    1 vote

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  13. Yesterday I updated 2 HRM's polar H10 and Verity Sense to the newest polar firware. I tried to connect the h10 devices to tp virtual - it sees the device but no hr transmitted, tried verity sense - same issue. Last connected 2 days ago no issues. Checked in wahoo head unit / garmin forerunner both see devices and transmit hr. Also it no longer see the forerunner HR. Any issues I can address? thanks

    1 vote

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  14. An area for uploading and previewing race brandings and team jerseys would be great. Currently it takes around 1 week to get a new branding approved without the possibility to get a preview.
    For me I can do a workaround with Blender, but not everybody has these abilities.

    1 vote

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  15. Please add an option to exclude zero values from cadence and power averages. You can do this on most bike computers, it would be nice to have it on screen too. Basically, if you coast, your averages sink and then you are left chasing the targets the rest of your interval, which is reality, but there are also benefits to being able to exclude the zeros in the averages shown.

    1 vote

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  16. The mobile app for iOS, when you enter a chat message it sends 2 messages in the game (duplicates). Seems a bug?

    1 vote

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  17. I may be the only one with this issue. I weigh just under 100 lbs. I am just over 5 feet tall. Riding TP is nothing like riding in the real world for me. Zwift did the best job of adapting to a small rider like myself. Maybe I'm outside the bell shaped curve for the physics in the program. It's very frustrating for me to be 20 minutes to 1.5 hours in front of competitors on the road or gravel who are beating me by 5-7 minutes on TP. At least with Zwift, we were within seconds. I can't…

    1 vote

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  18. It would be convenient if we could set a default route for workout rides. As an example, being able to select a relatively flat route to be used for all steady-state type of rides. Or simply to be able to select one specific route to be used for ALL workout rides.

    1 vote

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  19. I use TPV on my laptop. Two weeks ago, I explored routes and scheduled a challenge, closed my laptop (but left TPV open), then went downstairs to start the workout. When I reopened, it seemed like everything connected correctly. But when I entered the pen, TPV couldn’t read any wattage from my KickR. I closed TPV and reopened the app, which reconnected.

    Could be weird to replicate, but I hope it helps.

    1 vote

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  20. Colour the power heart rate and cadence displays to match the graphic display and I often have my heart rate and cadence with similar number

    1 vote

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