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TrainHeroic Customer Feedback

TrainHeroic Customer Feedback

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  1. 2 votes

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  2. When someone cancels their potential first payment during a free trial, we want to automate the archiving/deletion of their Train Heroic account with us via a connection with System.io (where we can set a trigger when a subscription is cancelled).

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  3. On the previous app I used, I could set personalized automated messages/reminders for check-ins that contained the link to a check-in form. It was much more efficient, while on TH I currently manually send the link to each client.

    2 votes

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  4. A common challenge in online training community chats is the difficulty in locating information that has been previously addressed. To enhance user experience, I propose the introduction of a feature for pinning important messages or establishing a dedicated FAQ section within the chat interface. This feature would allow moderators or administrators to highlight critical information, guidelines, or frequently asked questions, making them readily accessible to all users. Such a system would prevent repetitive queries, save time, and make the chat more efficient and user-friendly.

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  5. Add search functionality to the Chat/Feed section. This will help mitigate repeat questions/conversations, especially in larger training groups. Many apps like Discord, Microsoft Teams, iMessage, etc. have this.

    3 votes

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  6. 4 votes

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  7. 2 votes

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  8. 5 votes

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  9. 2 votes

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  10. 2 votes

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  11. 4 votes

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  12. 1 vote

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  13. 2 votes

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  14. 2 votes

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  15. 1 vote

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  16. It would be nice to be able to reply to email notifications about comments/messages and have that reply automatically get sent to the client.

    Or, it would be nice to click a button or link in the email notification and have it open up the comment/message in the app.

    Often, in the mobile app, I try to find the notification and it will say "this item is no longer available" and then I either have to spend time scrolling through the client's calendar to find where they commented or I have to get on the computer to answer them.

    1 vote

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    0 comments  ·  Communication  ·  Admin →
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  17. 5 votes

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  18. Pre-scheduled messages that are time released to teams. I.E. IF I want to send a message tomorrow morning at 5am US-EDT, I can schedule that message to drop in the app

    5 votes

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  19. Would like something similar to a team chat for static programs, where new members of the program can scroll through old messages and learn from past questions.

    2 votes

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  20. 2 votes

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