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TrainHeroic Customer Feedback

TrainHeroic Customer Feedback

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  1. Be able to let client or trainer set training notifications reminders and send instant reminder messages for check-in's, encouragement/coaching, workouts

    1 vote

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  2. Allow the coach to disable public comments for training sessions. I find it clutters the program and causes problems when there is someone constantly posting negative things about how they are feeling etc. they can still post privately but as a coach, I would like the ability to hide or disable certain people from commenting.

    1 vote

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  3. I would love to be able to respond to notifications within the notifications window. It would be much more efficient if I was able to open up the window right there on the same page and respond to their comment rather than directing me to the athlete's program and the day they inputted the notification. Then I have to return to the notifications page, find the next notification and do the same thing again. If I am trying to respond to multiple athletes and multiple comments then this is very time-consuming.

    4 votes

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  4. 3 votes

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  5. When someone cancels their potential first payment during a free trial, we want to automate the archiving/deletion of their Train Heroic account with us via a connection with System.io (where we can set a trigger when a subscription is cancelled).

    3 votes

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  6. On the previous app I used, I could set personalized automated messages/reminders for check-ins that contained the link to a check-in form. It was much more efficient, while on TH I currently manually send the link to each client.

    3 votes

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  7. A common challenge in online training community chats is the difficulty in locating information that has been previously addressed. To enhance user experience, I propose the introduction of a feature for pinning important messages or establishing a dedicated FAQ section within the chat interface. This feature would allow moderators or administrators to highlight critical information, guidelines, or frequently asked questions, making them readily accessible to all users. Such a system would prevent repetitive queries, save time, and make the chat more efficient and user-friendly.

    2 votes

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  8. Add search functionality to the Chat/Feed section. This will help mitigate repeat questions/conversations, especially in larger training groups. Many apps like Discord, Microsoft Teams, iMessage, etc. have this.

    4 votes

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  9. 4 votes

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  10. 2 votes

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  11. 5 votes

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  12. 2 votes

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  13. 2 votes

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  14. 4 votes

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  15. 1 vote

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  16. 2 votes

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  17. 2 votes

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  18. 1 vote

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  19. It would be nice to be able to reply to email notifications about comments/messages and have that reply automatically get sent to the client.

    Or, it would be nice to click a button or link in the email notification and have it open up the comment/message in the app.

    Often, in the mobile app, I try to find the notification and it will say "this item is no longer available" and then I either have to spend time scrolling through the client's calendar to find where they commented or I have to get on the computer to answer them.

    1 vote

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  20. 5 votes

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