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Implementation of Pinned Messages or FAQ Section in Chat
A common challenge in online training community chats is the difficulty in locating information that has been previously addressed. To enhance user experience, I propose the introduction of a feature for pinning important messages or establishing a dedicated FAQ section within the chat interface. This feature would allow moderators or administrators to highlight critical information, guidelines, or frequently asked questions, making them readily accessible to all users. Such a system would prevent repetitive queries, save time, and make the chat more efficient and user-friendly.
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Costumer journey analytics
We need more analytics regarding the full costumer journey. This is absolutely critical for scaling and understanding the hole business model.
Retention rates
Churn rates
Single costumer life time
Average costumer lifetime
Average costumer revenue
Costumer drop-out note/feedback
ETC.
We need this kind of tracking and feedback to build the best possible service and scaling.
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